How To Fix CRM_ICM_REC200 - E-mail not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC - Messages for Record and Document API

• Message number: 200

• Message text: E-mail not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC200 - E-mail not found ?

  The SAP error message "CRM_ICM_REC200 E-mail not found" typically occurs in the context of the SAP Customer Relationship Management (CRM) system when the system is unable to find an email address associated with a particular business partner or contact. This can happen during various processes, such as sending emails or notifications.
  Cause:
  
  Missing Email Address: The most common cause is that the email address for the business partner or contact is not maintained in the system.
  Incorrect Business Partner Data: The business partner data may be incomplete or incorrectly configured.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to missing data.
  User Authorization: The user may not have the necessary authorizations to access the email address of the business partner.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner transaction (e.g., transaction code BP).
  Search for the relevant business partner and check the "Contact Person" or "General Data" tab to ensure that an email address is maintained.
  If the email address is missing, add it and save the changes.
  
  
  
  Verify Email Address Format:
  
  Ensure that the email address is in the correct format (e.g., [e-mail]).
  
  
  
  Data Synchronization:
  
  If your system is integrated with other systems, check for any synchronization issues. Ensure that data is being correctly transferred and updated between systems.
  
  
  
  User Authorizations:
  
  Check if the user has the necessary authorizations to view the email address. This may involve checking roles and permissions in the SAP system.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRM_ORDER (for CRM orders), and others that may be relevant to your specific use case.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for best practices on maintaining business partner data and handling email communications.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.