How To Fix CRM_ICM_REC102 - File conversion failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC - Messages for Record and Document API

• Message number: 102

• Message text: File conversion failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC102 - File conversion failed ?

  The SAP error message CRM_ICM_REC102, which indicates that "File conversion failed," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with file uploads or conversions related to documents or attachments.
  Causes:
  
  File Format Issues: The file being uploaded may not be in a supported format or may be corrupted.
  File Size Limitations: The file size may exceed the maximum limit set in the system configuration.
  Encoding Problems: There may be issues with the character encoding of the file, especially if it contains special characters.
  System Configuration: Incorrect settings in the SAP system related to file handling or conversion processes.
  Missing Components: Required components or libraries for file conversion may not be installed or configured properly in the SAP system.
  
  Solutions:
  
  Check File Format: Ensure that the file you are trying to upload is in a supported format. Convert the file to a compatible format if necessary.
  Reduce File Size: If the file is too large, try compressing it or splitting it into smaller parts before uploading.
  Verify Encoding: Check the character encoding of the file. Ensure it is compatible with the SAP system (e.g., UTF-8).
  Review System Settings: Consult with your SAP Basis team to review the configuration settings related to file handling and ensure they are correctly set up.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve known issues.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and file handling for more detailed information on supported file formats and configurations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is impacting business operations.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ICM_REC102 error effectively.