How To Fix CRM_ICM_REC201 - HTML string insertion failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC - Messages for Record and Document API

• Message number: 201

• Message text: HTML string insertion failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC201 - HTML string insertion failed ?

  The SAP error message "CRM_ICM_REC201: HTML string insertion failed" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with inserting HTML content into a field or a web interface. This error can arise due to various reasons, including data formatting issues, incorrect HTML syntax, or system configuration problems.
  Causes:
  
  Invalid HTML Content: The HTML string being inserted may contain invalid tags or syntax that the system cannot process.
  Data Length Exceeded: The length of the HTML string may exceed the maximum allowed length for the field in which it is being inserted.
  Encoding Issues: There may be issues with character encoding, especially if special characters are included in the HTML string.
  System Configuration: There may be configuration settings in the SAP system that restrict the insertion of certain types of content.
  Authorization Issues: The user may not have the necessary permissions to perform the action that involves inserting HTML content.
  
  Solutions:
  
  Validate HTML Content: Check the HTML string for any syntax errors or invalid tags. Use an HTML validator to ensure that the content is well-formed.
  Check Field Length: Verify the maximum length of the field where the HTML is being inserted. If the content exceeds this length, consider truncating it or splitting it into smaller parts.
  Character Encoding: Ensure that the HTML string is properly encoded. Special characters should be represented using HTML entities (e.g., & as &).
  Review System Configuration: Check the configuration settings in the SAP system related to HTML content insertion. Consult with your SAP Basis or technical team if necessary.
  User Permissions: Ensure that the user has the appropriate authorizations to perform the action. Check the roles and permissions assigned to the user in the SAP system.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to debug the function module or program that is causing the error.
  Logs and Traces: Review system logs (transaction SLG1) and traces to gather more information about the error context and any related issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be necessary to involve SAP support for further investigation.