How To Fix CRM_ICM_REC204 - Loading of e-mail data failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_REC - Messages for Record and Document API

• Message number: 204

• Message text: Loading of e-mail data failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_REC204 - Loading of e-mail data failed ?

  The SAP error message CRM_ICM_REC204, which indicates that the loading of e-mail data has failed, can arise from various causes. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Network Issues: Connectivity problems between the SAP system and the email server can lead to failures in loading email data.
  Configuration Errors: Incorrect configuration settings in the SAP system for email processing can result in this error.
  Authorization Issues: The user or service account may lack the necessary permissions to access the email data.
  Email Server Problems: The email server itself may be down or experiencing issues, preventing data retrieval.
  Data Format Issues: The format of the incoming email data may not be compatible with the SAP system, leading to parsing errors.
  System Performance: High load on the SAP system or the email server can cause timeouts or failures in data retrieval.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can communicate with the email server. Test the connection and resolve any network issues.
  Review Configuration Settings: Verify the configuration settings for email processing in the SAP system. Ensure that all parameters are correctly set.
  Check User Authorizations: Ensure that the user or service account has the necessary permissions to access and process email data.
  Monitor Email Server Status: Check the status of the email server to ensure it is operational. Look for any error messages or logs that might indicate issues.
  Validate Email Data Format: Ensure that the incoming email data is in a format that the SAP system can process. If necessary, adjust the email format or processing logic.
  System Performance Monitoring: Monitor the performance of both the SAP system and the email server. If high load is an issue, consider optimizing performance or scaling resources.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM_ICM_REC204. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Use transaction codes like SICF to check the configuration of Internet Communication Framework (ICF) services related to email processing.
  Logs and Traces: Review application logs and traces in the SAP system for more detailed error messages that can provide insights into the root cause of the issue.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By systematically addressing these areas, you should be able to identify and resolve the cause of the CRM_ICM_REC204 error.