How To Fix CRM_IC_OVW_CUST006 - In view set &1 area &2, &3 covered by more than one view

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_OVW_CUST - Messages for Customizing of Overview Viewsets

• Message number: 006

• Message text: In view set &1 area &2, &3 covered by more than one view

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_OVW_CUST006 - In view set &1 area &2, &3 covered by more than one view ?

  The SAP error message CRM_IC_OVW_CUST006 indicates that there is a conflict in the configuration of the view sets in the SAP CRM Interaction Center (IC). Specifically, it means that in the specified view set and area, there are multiple views that are overlapping or covering the same area, which is not allowed.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Overlapping View Definitions: Two or more views are defined in such a way that they cover the same area within the view set.
  Configuration Issues: There may be a misconfiguration in the view set settings, where the same area is assigned to multiple views.
  Custom Development: If there are custom views or modifications, they might not have been properly defined, leading to overlaps.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check View Set Configuration:
  
  Go to the configuration of the view set in the SAP CRM system.
  Identify the views that are defined for the specified area.
  Ensure that each area is only covered by one view. If there are overlaps, you will need to modify the view definitions.
  
  
  
  Modify or Remove Overlapping Views:
  
  If you find that multiple views are defined for the same area, decide which view should remain and remove or adjust the others.
  You may need to adjust the area definitions to ensure that they do not overlap.
  
  
  
  Test the Configuration:
  
  After making changes, test the configuration to ensure that the error no longer occurs.
  Check if the views are functioning as expected without any conflicts.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed guidance on configuring view sets and areas in the Interaction Center.
  
  
  
  Seek Help from SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide insights based on the specific configuration of your system.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or IC_MANAGER to access the relevant configurations.
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and their solutions.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_IC_OVW_CUST006 error in your SAP system.