How To Fix CRM_IC_OVW_CUST004 - In view set &1 too many columns at &2, &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_OVW_CUST - Messages for Customizing of Overview Viewsets

• Message number: 004

• Message text: In view set &1 too many columns at &2, &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_OVW_CUST004 - In view set &1 too many columns at &2, &3 ?

  The SAP error message CRM_IC_OVW_CUST004 typically indicates that there are too many columns in a view set, which can occur in the context of the SAP CRM (Customer Relationship Management) application, particularly in the Interaction Center (IC) framework. This error can arise when the system tries to display a view set that exceeds the maximum number of columns allowed.
  Cause:
  
  Exceeding Column Limit: The primary cause of this error is that the view set defined in the CRM system has more columns than the system can handle. Each view set has a predefined limit on the number of columns that can be displayed.
  Configuration Issues: There may be a misconfiguration in the view set settings or the way the views are defined.
  Custom Development: If there are custom views or enhancements, they might inadvertently add too many columns to the view set.
  
  Solution:
  
  
  Review View Set Configuration: Check the configuration of the view set in the SAP CRM system. You can do this by navigating to the relevant customizing settings in the SAP GUI.
  
  Use transaction code SPRO to access the configuration settings.
  Navigate to the relevant section for Interaction Center and review the view set definitions.
  
  
  
  Reduce the Number of Columns: If the view set is indeed exceeding the limit, consider reducing the number of columns. This can be done by:
  
  Removing unnecessary columns from the view set.
  Combining related fields into a single column if applicable.
  Creating multiple view sets if the information can be logically separated.
  
  
  
  Check for Custom Enhancements: If there are custom developments or enhancements, review them to ensure they are not adding excessive columns to the view set. You may need to adjust the custom code to comply with the column limits.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of your CRM system for any known limitations or best practices regarding view sets.
  
  
  Testing: After making changes, test the view set to ensure that it displays correctly without triggering the error.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific notes related to this error message. SAP frequently updates its knowledge base with solutions and workarounds for common issues.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Performance Considerations: Keep in mind that having too many columns can also impact performance. It’s a good practice to only include necessary fields in view sets to enhance user experience and system performance.
  
  By following these steps, you should be able to resolve the CRM_IC_OVW_CUST004 error and optimize your view set configuration in SAP CRM.