How To Fix CRM_IC_OVW_CUST003 - In view set &1 too many rows at &2, &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_OVW_CUST - Messages for Customizing of Overview Viewsets

• Message number: 003

• Message text: In view set &1 too many rows at &2, &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_OVW_CUST003 - In view set &1 too many rows at &2, &3 ?

  The SAP error message CRM_IC_OVW_CUST003 typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the Interaction Center (IC). This error indicates that a view set is returning too many rows, which can lead to performance issues or exceed system limits.
  Cause:
  The error is caused by a query or operation that retrieves more rows than the system can handle or is configured to display. This can happen due to:
  
  Excessive Data: The underlying data set is too large, and the system is trying to load too many records at once.
  Configuration Limits: There may be configuration settings that limit the number of rows that can be displayed or processed.
  Inefficient Queries: The queries used to fetch data may not be optimized, leading to unnecessary data retrieval.
  
  Solution:
  To resolve the error, consider the following approaches:
  
  
  Limit Data Retrieval:
  
  Modify the selection criteria to narrow down the data set. This can be done by applying filters or conditions to reduce the number of records returned.
  Use pagination or other techniques to load data in smaller chunks.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings in the CRM system to see if there are limits set on the number of rows that can be displayed or processed. Adjust these settings if necessary.
  
  
  
  Optimize Queries:
  
  Analyze the queries being executed to ensure they are efficient. Look for ways to optimize them, such as adding indexes or refining the selection criteria.
  
  
  
  Increase System Limits:
  
  If appropriate, consider increasing the limits set in the system for the maximum number of rows that can be processed. This should be done with caution and in consultation with your SAP Basis team.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. There may be known issues or updates that can help resolve the problem.
  
  
  
  Debugging:
  
  If you have access to development tools, consider debugging the application to identify where the excessive data retrieval is occurring.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to look into transaction codes related to CRM and Interaction Center, such as CRMD_ORDER or CRMD_ORDERADM_H, to analyze the data being retrieved.
  Performance Monitoring: Use transaction ST03N or ST04 to monitor performance and identify any bottlenecks in the system.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying these solutions, it may be beneficial to involve your SAP support team or consult with SAP directly for further assistance.