How To Fix CRM_IC_OVW_CUST001 - There is no overview view assigned to the viewarea. No configuration.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_OVW_CUST - Messages for Customizing of Overview Viewsets

• Message number: 001

• Message text: There is no overview view assigned to the viewarea. No configuration.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_OVW_CUST001 - There is no overview view assigned to the viewarea. No configuration. ?

  The SAP error message CRM_IC_OVW_CUST001 indicates that there is no overview view assigned to the view area in the SAP CRM Interaction Center. This typically occurs when the system is unable to find a configuration for the overview view that should be displayed in the Interaction Center.
  Cause:
  
  Missing Configuration: The overview view has not been configured or assigned to the specific view area in the Interaction Center.
  Incorrect Customization: The customization settings for the Interaction Center may not have been properly set up, leading to the absence of the required overview view.
  Transport Issues: If the configuration was recently transported from another system, it may not have been transported correctly, leading to missing components.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the Interaction Center configuration.
  Ensure that the overview view is correctly assigned to the view area you are trying to access.
  You can find this under: Customer Relationship Management -> Interaction Center -> Basic Settings -> Define Overview Views.
  
  
  
  Assign Overview View:
  
  If no overview view is assigned, you will need to create or assign an existing overview view to the view area.
  Make sure to save your changes and activate the configuration.
  
  
  
  Check User Roles and Authorizations:
  
  Ensure that the user has the necessary authorizations to access the overview view. Sometimes, missing authorizations can lead to similar errors.
  
  
  
  Transport Requests:
  
  If the configuration was recently transported, check the transport logs to ensure that all necessary objects were included in the transport request.
  If something is missing, you may need to re-transport the configuration.
  
  
  
  Testing:
  
  After making the necessary changes, test the Interaction Center to see if the error persists. You may need to log out and log back in to refresh the session.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for Interaction Center configuration to ensure that all steps have been followed correctly.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.