How To Fix CRM_IC_OVW_CUST007 - no view specified viewset &1, areano &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_OVW_CUST - Messages for Customizing of Overview Viewsets

• Message number: 007

• Message text: no view specified viewset &1, areano &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_OVW_CUST007 - no view specified viewset &1, areano &2 ?

  The SAP error message CRM_IC_OVW_CUST007 with the description "no view specified viewset &1, areano &2" typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with the Interaction Center (IC) or when trying to access certain views or functionalities.
  Cause:
  This error usually indicates that the system is unable to find a specified view in the view set for the Interaction Center. The placeholders &1 and &2 represent the view set and area number, respectively. The error can occur due to several reasons:
  
  Missing Configuration: The view set or area number may not be properly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the specified view.
  Custom Development: If there are custom developments or enhancements, they may not be correctly implemented or may be missing.
  System Upgrade or Changes: Changes in the system, such as upgrades or patches, may have affected the view configuration.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for the Interaction Center and verify that the view set and area number are correctly defined.
  Use transaction CRMC_UI_CONFIG to check the UI configuration and ensure that the view set is active.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the specified view. You can check this using transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Check Custom Developments:
  
  If there are any custom developments related to the Interaction Center, review the code to ensure that it is correctly referencing the view set and area number.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your SAP CRM system for any known issues or patches that may address this error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMC_UI_CONFIG for UI configuration and SU53 for authorization checks.
  SAP Notes: Search for SAP Notes related to CRM_IC_OVW_CUST007 in the SAP Support Portal for any specific fixes or recommendations.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.