How To Fix CRM_IC_LEAD004 - Questionnaire is not within its validity period

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_LEAD - Messages for the IC Webclient Lead Area

• Message number: 004

• Message text: Questionnaire is not within its validity period

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_LEAD004 - Questionnaire is not within its validity period ?

  The SAP error message "CRM_IC_LEAD004: Questionnaire is not within its validity period" typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access or use a questionnaire that is either expired or not yet valid. This can happen in scenarios where questionnaires are used for lead management, surveys, or customer feedback.
  Cause:
  
  Validity Dates: The questionnaire has specific start and end dates defined in its configuration. If the current date is outside this range, the system will trigger this error.
  Configuration Issues: The questionnaire may not have been properly configured with the correct validity dates.
  Data Entry Errors: There may have been a mistake in entering the validity dates when the questionnaire was created or modified.
  
  Solution:
  
  
  Check Validity Dates:
  
  Navigate to the questionnaire in the SAP system and check the validity period (start and end dates).
  Ensure that the current date falls within this range.
  
  
  
  Update Validity Period:
  
  If the questionnaire is expired, you may need to extend the validity period by updating the start and end dates.
  If the questionnaire is not yet valid, adjust the start date to a date that is in the past or today.
  
  
  
  Consult Documentation:
  
  Review the documentation or guidelines for creating and managing questionnaires in your SAP CRM system to ensure compliance with best practices.
  
  
  
  User Permissions:
  
  Ensure that you have the necessary permissions to view or modify the questionnaire. If not, contact your system administrator.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing questionnaires, such as CRM-related transaction codes for lead management.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  Training and Documentation: Ensure that users are trained on how to create and manage questionnaires effectively to avoid similar issues in the future.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.