How To Fix CRM_IC_LEAD005 - Questionnaire value data record not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_LEAD - Messages for the IC Webclient Lead Area

• Message number: 005

• Message text: Questionnaire value data record not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_LEAD005 - Questionnaire value data record not found ?

  The SAP error message "CRM_IC_LEAD005: Questionnaire value data record not found" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to questionnaires or surveys that are associated with leads or opportunities. This error indicates that the system is unable to find the necessary data record for a questionnaire that is expected to be linked to a lead.
  Causes:
  
  Missing Questionnaire Data: The questionnaire that is being referenced may not exist in the system or may have been deleted.
  Incorrect Configuration: The configuration settings for the questionnaire or the lead may not be set up correctly, leading to a mismatch.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the database that are required for the questionnaire to function properly.
  Authorization Issues: The user may not have the necessary permissions to access the questionnaire data.
  Transport Issues: If the system has recently undergone a transport of changes, the questionnaire data may not have been transported correctly.
  
  Solutions:
  
  Check Questionnaire Existence: Verify that the questionnaire exists in the system. You can do this by navigating to the relevant transaction or customizing settings in SAP CRM.
  Review Configuration: Ensure that the configuration for the questionnaire and its association with leads is correctly set up. This may involve checking the customizing settings in SPRO.
  Data Consistency Check: Run data consistency checks to identify any missing or inconsistent records related to the questionnaire.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the questionnaire data.
  Transport Review: If the issue arose after a transport, review the transport logs to ensure that all necessary objects were transported correctly.
  Recreate Questionnaire: If the questionnaire is missing, consider recreating it if you have the necessary information and structure.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access lead data or CRMD_ORDERADM_H for administrative functions.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for CRM questionnaires to understand how they are structured and linked to leads.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.