How To Fix CRM_IC_LEAD002 - For specified questionnaire ID and version, several questionnaires exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_LEAD - Messages for the IC Webclient Lead Area

• Message number: 002

• Message text: For specified questionnaire ID and version, several questionnaires exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_LEAD002 - For specified questionnaire ID and version, several questionnaires exist ?

  The SAP error message CRM_IC_LEAD002 indicates that there are multiple questionnaires associated with the specified questionnaire ID and version. This situation typically arises in the context of SAP Customer Relationship Management (CRM) when trying to access or process a questionnaire that is expected to be unique but is not.
  Cause:
  
  Duplicate Questionnaires: The primary cause of this error is that there are multiple questionnaires in the system that share the same ID and version. This can happen due to data entry errors, system migrations, or improper handling of questionnaire versions.
  Versioning Issues: If the versioning of questionnaires is not managed correctly, it can lead to multiple entries being created for the same questionnaire ID.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify Duplicate Questionnaires:
  
  Use transaction codes like CRMD_ORDER or relevant reports to search for questionnaires with the specified ID and version.
  Check the database tables (e.g., CRMD_QUESTIONNAIRE) to identify the duplicates.
  
  
  
  Delete or Archive Duplicates:
  
  Once you have identified the duplicates, you can either delete the unnecessary entries or archive them if they are needed for historical purposes.
  Ensure that you have the necessary authorizations to perform these actions.
  
  
  
  Correct Versioning:
  
  If the issue is related to versioning, ensure that the questionnaires are correctly versioned. You may need to update the version numbers to avoid conflicts.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to questionnaire management in CRM to ensure compliance with best practices.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They may provide additional insights or patches if this is a known issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in managing questionnaires.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide guidance on questionnaire management.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to manage questionnaires effectively.
  
  By following these steps, you should be able to resolve the CRM_IC_LEAD002 error and ensure that your questionnaire management process is functioning smoothly.