How To Fix CRM_IC_COMP_UI_PAYM063 - Check CVV number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_COMP_UI_PAYM - IC WebClient Messages for Payment UI

• Message number: 063

• Message text: Check CVV number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_COMP_UI_PAYM063 - Check CVV number ?

  The SAP error message CRM_IC_COMP_UI_PAYM063, which states "Check CVV number," typically occurs in the context of payment processing within the SAP Customer Relationship Management (CRM) system. This error is related to the validation of the Card Verification Value (CVV) during a credit card transaction.
  Cause:
  
  Incorrect CVV Input: The most common cause of this error is that the CVV number entered by the user does not match the CVV number associated with the credit card being used for the transaction.
  Expired Card: The credit card may be expired, leading to a failure in the CVV validation process.
  System Configuration: There may be issues with the configuration of the payment processing system or integration with payment gateways.
  Data Entry Errors: Mistakes in data entry, such as transposing numbers or entering extra spaces, can lead to this error.
  Payment Gateway Issues: There may be issues with the payment gateway that is being used to process the transaction.
  
  Solution:
  
  Verify CVV: Ensure that the CVV number entered is correct. The CVV is typically a 3-digit number on the back of the card (or a 4-digit number on the front for American Express).
  Check Card Validity: Confirm that the credit card is valid and not expired. If the card is expired, use a different card.
  Re-enter Information: Clear any spaces or formatting issues and re-enter the credit card information, including the CVV.
  Review Configuration: If you have access to the system configuration, check the settings related to payment processing and ensure they are correctly set up.
  Contact Payment Gateway Support: If the issue persists, contact the support team for the payment gateway to check for any issues on their end.
  Test with Different Cards: If possible, try using a different credit card to see if the issue is specific to one card.
  
  Related Information:
  
  Documentation: Refer to SAP documentation for CRM and payment processing for more detailed troubleshooting steps.
  User Training: Ensure that users entering payment information are trained on how to correctly input credit card details, including the CVV.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Look for relevant SAP Notes that may address known issues or provide patches related to payment processing.
  
  If the problem continues after trying these solutions, it may be necessary to escalate the issue to your IT department or SAP support for further investigation.