How To Fix CRM_IC_AUI506 - &1 &2 &3&4 has been set as the main object

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 506

• Message text: &1 &2 &3&4 has been set as the main object

What causes this issue?

You are using the agent inbox to process e-mails, business transactions
or cases. You have selected an inbox item and have chosen the <ZK>Edit
</> or the <ZK>Interact</> button.
The system has set the business object selected in the agent inbox as
the main object of your current activity in the IC WebClient.
This has the following consequences:
When you select an item in the inbox and choose the <ZK>Link</> button,
the item is linked to the main object.
When you select an item in the inbox and choose the <ZK>Edit</> button,
the item is linked to the main object.
When you choose <ZK>End</> in the IC WebClient toolbar, your current
activity in the IC WebClient is ended, and the main object is reset.
&NOTE&
Via the <ZK>Display</> button you can display items in the agent inbox
without setting them as the main object.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI506 - &1 &2 &3&4 has been set as the main object ?

  The SAP error message CRM_IC_AUI506 typically indicates that a specific object (like a business partner, transaction, or other entity) has been set as the main object in the context of the Interaction Center (IC) in SAP CRM. This message usually arises in scenarios where there is an attempt to change or manipulate the main object, which is not allowed or is causing a conflict.
  Cause:
  
  Main Object Conflict: The error often occurs when there is an attempt to change the main object while another object is already designated as the main object.
  Incorrect Configuration: There may be configuration issues in the CRM system that prevent the proper assignment or modification of the main object.
  User Permissions: The user may not have the necessary permissions to change the main object.
  Data Integrity Issues: There could be data integrity issues where the system is unable to recognize the current main object or its relationships with other objects.
  
  Solution:
  
  Check Current Main Object: Verify which object is currently set as the main object. This can usually be done in the Interaction Center or through the relevant transaction codes.
  Change Main Object: If you need to change the main object, ensure that you follow the correct procedure to do so. This may involve first unsetting the current main object before setting a new one.
  Review Configuration: Check the configuration settings in the CRM system to ensure that they are set up correctly for handling main objects.
  User Permissions: Ensure that the user has the necessary permissions to modify the main object. This may involve checking roles and authorizations in the SAP system.
  Consult Documentation: Refer to SAP documentation or notes related to CRM Interaction Center for any specific guidelines or updates regarding this error message.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a bug or a deeper system issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to the Interaction Center, such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may help in managing objects.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_AUI506 error message.