How To Fix CRM_IC_AUI505 - Your user has not been configured properly

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 505

• Message text: Your user has not been configured properly

What causes this issue?

Your user configuration is incomplete; a business partner has to be
assigned to the role <ZK>employee</>.

System Response

The Interaction Center (IC) WebClient does not function correctly.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI505 - Your user has not been configured properly ?

  The SAP error message CRM_IC_AUI505, which states "Your user has not been configured properly," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC). This error indicates that there is an issue with the user configuration in the system, which prevents the user from accessing certain functionalities.
  Causes:
  
  User Role Assignment: The user may not have the necessary roles assigned in the SAP system. Roles define what transactions and data a user can access.
  Missing Authorizations: The user might lack the required authorizations to perform specific actions within the CRM system.
  User Profile Configuration: The user profile may not be set up correctly in the CRM system, leading to incomplete or missing configuration settings.
  Technical Issues: There could be underlying technical issues, such as problems with the user master record or inconsistencies in the system configuration.
  
  Solutions:
  
  
  Check User Roles:
  
  Go to transaction code SU01 (User Maintenance) and enter the user ID.
  Check the roles assigned to the user. Ensure that the user has the necessary roles for CRM and Interaction Center access.
  
  
  
  Review Authorizations:
  
  Use transaction code SU53 to analyze authorization failures after the error occurs. This will help identify any missing authorizations.
  If there are missing authorizations, work with your security team to assign the necessary authorizations to the user.
  
  
  
  Verify User Profile:
  
  Ensure that the user profile is correctly configured in the CRM system. This includes checking settings related to the Interaction Center.
  You can check the user settings in transaction CRMD_ORDER or CRMD_ORDERADM_H to ensure that the user is properly set up.
  
  
  
  Check Technical Settings:
  
  If the above steps do not resolve the issue, check for any technical inconsistencies in the user master record. This may require assistance from your SAP Basis team.
  Ensure that the user is not locked or inactive in the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to the specific version of your CRM system for any known issues or additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  User Management: Familiarize yourself with user management best practices in SAP, including role and authorization management.
  Training: Consider providing training for users on how to properly configure their profiles and understand the role assignment process.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.