How To Fix CRM_IC_AUI505 - Your user has not been configured properly

CRM_IC_AUI505 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 505

• Message text: Your user has not been configured properly

What causes this issue?

Your user configuration is incomplete; a business partner has to be
assigned to the role <ZK>employee</>.

System Response

The Interaction Center (IC) WebClient does not function correctly.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI505 - Your user has not been configured properly ?

  The SAP error message CRM_IC_AUI505, which states "Your user has not been configured properly," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC). This error indicates that there is an issue with the user configuration in the system, which prevents the user from accessing certain functionalities.
  Causes:
  
  User Role Assignment: The user may not have the necessary roles assigned in the SAP system. Roles define what transactions and data a user can access.
  Missing Authorizations: The user might lack the required authorizations to perform specific actions within the CRM system.
  User Profile Configuration: The user profile may not be set up correctly in the CRM system, leading to incomplete or missing configuration settings.
  Technical Issues: There could be underlying technical issues, such as problems with the user master record or inconsistencies in the system configuration.
  
  Solutions:
  
  
  Check User Roles:
  
  Go to transaction code SU01 (User Maintenance) and