How To Fix CRM_IC_AUI051 - Unable to reset reservation of inbox item of type '&' with description '&

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 051

• Message text: Unable to reset reservation of inbox item of type '&' with description '&

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI051 - Unable to reset reservation of inbox item of type '&' with description '& ?

  The SAP error message CRM_IC_AUI051 indicates that there is an issue with resetting the reservation of an inbox item in the SAP CRM Interaction Center. This error typically arises when there is a problem with the status or the processing of the inbox item, which could be due to various reasons.
  Causes:
  
  Item Status: The inbox item may be in a status that does not allow it to be reset. For example, if the item is already processed or locked by another user.
  Database Lock: There may be a database lock on the item, preventing it from being modified or reset.
  Authorization Issues: The user may not have the necessary authorizations to perform the reset operation on the inbox item.
  Technical Issues: There could be underlying technical issues, such as inconsistencies in the database or problems with the application logic.
  
  Solutions:
  
  Check Item Status: Verify the status of the inbox item. If it is already processed or in a locked state, you may need to change its status or wait until it is released.
  Release Locks: If there is a database lock, you may need to identify and release the lock. This can often be done by checking transaction codes like SM12 (for lock entries) or SM21 (for system logs).
  Authorization Check: Ensure that the user has the necessary authorizations to reset the inbox item. You may need to consult with your SAP security team to verify and adjust authorizations if necessary.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message. They may provide patches or additional troubleshooting steps.
  Transaction Logs: Check transaction logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, and others that may help in managing inbox items.
  Documentation: Review SAP documentation related to the Interaction Center and inbox management for best practices and troubleshooting steps.
  
  If you continue to experience issues after trying these solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.