How To Fix CRM_IC_AUI050 - Case Customizing for determining main object for record is incomplete

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 050

• Message text: Case Customizing for determining main object for record is incomplete

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI050 - Case Customizing for determining main object for record is incomplete ?

  The SAP error message CRM_IC_AUI050 indicates that there is an issue with the customizing settings related to the determination of the main object for a record in the SAP CRM Interaction Center (IC). This error typically arises when the system is unable to find the necessary configuration to determine the main object for a case or interaction record.
  Cause:
  The error can be caused by several factors, including:
  
  
  Incomplete Customizing Settings: The customizing settings for the main object determination may not be fully configured. This can happen if the necessary entries are missing in the relevant customizing tables.
  
  
  Missing Object Types: The object types that are supposed to be linked to the case or interaction record may not be defined or activated in the system.
  
  
  Incorrect Configuration: There may be incorrect or inconsistent settings in the customizing that lead to the system being unable to determine the main object.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the required customizing settings.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for CRM.
  Check the settings for "Define Main Object Determination" or similar paths related to case management and interaction records.
  Ensure that all necessary entries are made and that the main object determination is properly configured.
  
  
  
  Verify Object Types:
  
  Ensure that the object types that should be linked to the case or interaction are defined and active in the system.
  Check if the object types are correctly assigned to the relevant business transactions.
  
  
  
  Review Configuration:
  
  Review the configuration for any inconsistencies or errors. Make sure that all required fields are filled out correctly.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify the customizing settings. You may need to consult with your SAP security team.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and the specific error message for additional guidance and troubleshooting steps.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for customizing, CRMD_ORDER for managing cases, and CRMD_ORDERADM_H for order management.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_IC_AUI050 error in your SAP system.