How To Fix CRM_IC_AUI046 - Finish interaction first

CRM_IC_AUI046 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 046

• Message text: Finish interaction first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI046 - Finish interaction first ?

  The SAP error message CRM_IC_AUI046: "Finish interaction first" typically occurs in the SAP Customer Relationship Management (CRM) system, particularly in the Interaction Center (IC) when a user attempts to perform an action that requires the current interaction to be completed or finalized first.
  
  Cause:
  This error usually arises in the following scenarios:
  
  Incomplete Interaction: The user is trying to navigate away from or perform an action on an interaction that has not been completed. For example, if there are unsaved changes or if the interaction is still in progress.
  System Configuration: Certain configurations in the CRM system may enforce that interactions must be finalized before proceeding with other tasks.
  User Permissions: The user may not have the necessary permissions to complete the interaction or perform the desired action.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Complete the Interaction:
  
  Ensure that all required fields in the interaction are filled out.
  Save any changes made during the interaction.
  If