How To Fix CRM_IC_AUI053 - Unable to complete inbox item of type '&' with description '&'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 053

• Message text: Unable to complete inbox item of type '&' with description '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI053 - Unable to complete inbox item of type '&' with description '&' ?

  The SAP error message CRM_IC_AUI053 indicates that there is an issue with completing an inbox item in the SAP CRM Interaction Center (IC). The message typically includes placeholders for the type of item and its description, which can help identify the specific issue.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Incomplete Data: The item may have missing or incomplete data that prevents it from being processed.
  Authorization Issues: The user may not have the necessary permissions to complete the action associated with the inbox item.
  System Configuration: There may be configuration issues in the CRM system that affect the processing of inbox items.
  Business Logic Errors: There could be custom business logic or enhancements that are causing the item to fail during processing.
  Technical Issues: There may be underlying technical issues, such as database locks or system performance problems.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Item Details: Review the details of the inbox item to ensure that all required fields are filled out correctly and that there are no missing values.
  Review Authorizations: Ensure that the user has the necessary authorizations to complete the action. You may need to consult with your SAP security team.
  Analyze Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the failure.
  Consult Configuration: Review the configuration settings related to the inbox items in the CRM system. Ensure that all necessary settings are correctly configured.
  Debugging: If you have access to the development environment, you may want to debug the process to identify where the error is occurring in the code.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logging.
  SAP Notes: Search for SAP Notes related to the error message CRM_IC_AUI053 in the SAP Support Portal. There may be specific notes addressing known issues or providing patches.
  Documentation: Review the SAP Help Portal for documentation on the Interaction Center and inbox item processing.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_AUI053 error message.