How To Fix CRM_IC_AUI000 - Unable to change priority of e-mail, fax, or letter

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 000

• Message text: Unable to change priority of e-mail, fax, or letter

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI000 - Unable to change priority of e-mail, fax, or letter ?

  The SAP error message CRM_IC_AUI000 indicates that there is an issue with changing the priority of an e-mail, fax, or letter in the SAP Customer Relationship Management (CRM) system. This error can occur due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to change the priority of the communication document.
  Document Status: The document (e-mail, fax, or letter) may be in a status that does not allow changes to its priority. For example, if the document is already processed or archived.
  Configuration Settings: There may be specific configuration settings in the CRM system that restrict changes to certain types of documents or their priorities.
  Technical Issues: There could be underlying technical issues, such as system bugs or inconsistencies in the database.
  
  Solutions:
  
  
  Check User Authorizations: Ensure that the user has the appropriate authorizations to change the priority of the communication document. This can be done by reviewing the user's role and permissions in the SAP system.
  
  
  Verify Document Status: Check the status of the document you are trying to modify. If it is in a status that does not allow changes, you may need to change the status first or create a new document.
  
  
  Review Configuration Settings: Consult with your SAP administrator or technical team to review the configuration settings related to communication documents. Ensure that there are no restrictions in place that prevent priority changes.
  
  
  Check for System Updates: If the issue persists, check if there are any available updates or patches for your SAP CRM system that address known bugs or issues related to this error.
  
  
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may provide additional insights or solutions for this specific error message.
  
  
  Technical Support: If none of the above solutions work, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the steps taken before encountering the error.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM to understand the functionalities related to communication management.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training and Resources: Consider training sessions or resources that focus on SAP CRM functionalities to better understand how to manage communication documents effectively.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.