How To Fix CRM_IC_APPL_UI_PAYM021 - Alternative accounts for contract account &1 / &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_PAYM - IC WebClient Messages for Payment UI

• Message number: 021

• Message text: Alternative accounts for contract account &1 / &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_PAYM021 - Alternative accounts for contract account &1 / &2 ?

  The SAP error message CRM_IC_APPL_UI_PAYM021 indicates that there is an issue with the alternative accounts for a contract account in the context of the SAP Customer Relationship Management (CRM) system. This error typically arises when there is a mismatch or inconsistency in the account information related to a contract account.
  Cause:
  
  Missing Alternative Accounts: The contract account may not have the necessary alternative accounts defined in the system.
  Incorrect Configuration: There may be configuration issues in the system that prevent the proper linking of alternative accounts to the contract account.
  Data Inconsistency: There could be inconsistencies in the data related to the contract account, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to view or access the alternative accounts.
  
  Solution:
  
  Check Alternative Accounts: Verify that the alternative accounts are correctly defined for the contract account in question. You can do this by navigating to the contract account in the SAP GUI and checking the account details.
  Configuration Review: Review the configuration settings related to contract accounts and alternative accounts in the SAP system. Ensure that all necessary settings are correctly configured.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the contract account data. This may involve running specific reports or transactions to validate the data.
  User Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access the contract account and its alternative accounts.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as BP (Business Partner) or FBL1N (Vendor Line Item Display) to check account details.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may provide additional insights or solutions for this specific error message.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_APPL_UI_PAYM021 error message.