How To Fix CRM_IC_AUI001 - Unable to set e-mail, fax, or letter to Completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 001

• Message text: Unable to set e-mail, fax, or letter to Completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI001 - Unable to set e-mail, fax, or letter to Completed ?

  The SAP error message CRM_IC_AUI001, which states "Unable to set e-mail, fax, or letter to Completed," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with communication documents such as emails, faxes, or letters. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Incomplete Data: The communication document may not have all the required data filled in, which is necessary for it to be marked as completed.
  Status Management: The document may be in a status that does not allow it to be set to "Completed." For example, it might be in a "Draft" or "In Progress" state.
  Authorization Issues: The user may not have the necessary permissions to change the status of the document.
  System Configuration: There may be configuration settings in the CRM system that prevent the completion of certain types of communication documents.
  Technical Issues: There could be underlying technical issues, such as database locks or system errors, that are preventing the status change.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields in the communication document are filled out correctly. Review the document for any missing information.
  Review Document Status: Check the current status of the document. If it is not in a state that allows it to be completed, you may need to change its status or take appropriate actions to move it to a valid state.
  User Authorizations: Verify that the user has the necessary authorizations to change the status of the document. If not, contact your system administrator to adjust the permissions.
  Configuration Review: Consult with your SAP CRM administrator to review the configuration settings related to communication documents. Ensure that the settings allow for the completion of the document type you are working with.
  Technical Support: If the issue persists, consider reaching out to your IT support team or SAP support for further investigation. They can check for any technical issues or logs that might indicate the root cause of the problem.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for information on managing communication documents and their statuses.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.