How To Fix CRM_IC_AUI002 - Unable to dispatch e-mail, fax, or letter

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 002

• Message text: Unable to dispatch e-mail, fax, or letter

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI002 - Unable to dispatch e-mail, fax, or letter ?

  The SAP error message CRM_IC_AUI002 indicates that the system is unable to dispatch an email, fax, or letter. This error can occur in the SAP Customer Relationship Management (CRM) module, particularly when trying to send communications through the Interaction Center (IC).
  Causes:
  
  Configuration Issues: The communication method (email, fax, letter) may not be properly configured in the system.
  Missing or Incorrect Data: The recipient's email address, fax number, or other necessary data may be missing or incorrectly formatted.
  Authorization Issues: The user may not have the necessary authorizations to send communications.
  Technical Issues: There may be issues with the underlying communication infrastructure, such as SMTP settings for emails or fax server configurations.
  System Errors: Temporary system errors or downtime may prevent the dispatch of communications.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the communication methods are correctly configured in the SAP system. This includes checking the settings for email, fax, and letter dispatch in the relevant customizing transactions (e.g., SPRO).
  Verify that the output types and communication methods are correctly set up.
  
  
  
  Validate Recipient Data:
  
  Check the recipient's details to ensure that the email address or fax number is correctly entered and formatted.
  Ensure that the recipient is set up in the system and is valid.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to send emails, faxes, or letters.
  
  
  
  Test Communication Settings:
  
  Test the communication settings by sending a test email or fax to verify that the system can dispatch communications successfully.
  For emails, check the SMTP settings in transaction SCOT.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any related error messages that may provide more context on the issue.
  Look for any specific error codes or messages that can help diagnose the problem.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SLG1 (for logs), and SCOT (for communication settings).
  Documentation: Review SAP documentation related to CRM and Interaction Center for best practices on configuring and troubleshooting communication methods.
  Community Forums: Engage with SAP community forums or user groups for insights and shared experiences from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_IC_AUI002 error message.