How To Fix CRM_IC_APPL_UI_FICA074 - Payment assigned to dispute

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 074

• Message text: Payment assigned to dispute

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA074 - Payment assigned to dispute ?

  The SAP error message CRM_IC_APPL_UI_FICA074 indicates that a payment has been assigned to a dispute. This typically occurs in the context of SAP Customer Relationship Management (CRM) and Financial Accounting (FI) when a payment is linked to a disputed invoice or transaction.
  Cause:
  
  Disputed Payment: The payment in question is associated with a dispute, meaning that the customer has raised an issue regarding the payment or the invoice it relates to.
  Configuration Issues: There may be configuration settings in the CRM or FI modules that are not aligned with the business processes, leading to this error.
  Incomplete Processing: The payment might not have been fully processed or cleared due to the dispute status.
  
  Solution:
  
  Review the Dispute: Check the details of the dispute associated with the payment. This can be done by navigating to the dispute management section in SAP and reviewing the relevant documents.
  Resolve the Dispute: If the dispute can be resolved, work with the customer or internal stakeholders to address the issues raised. Once resolved, the payment can be processed accordingly.
  Clear the Payment: If the dispute is resolved, ensure that the payment is cleared in the system. This may involve updating the status of the payment or the invoice.
  Configuration Check: Review the configuration settings in both CRM and FI to ensure they are set up correctly to handle payments and disputes. This may involve consulting with your SAP administrator or a functional consultant.
  Consult Documentation: Refer to SAP documentation or support notes related to CRM and FI for any specific instructions or updates regarding this error message.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_DNO_MONITOR for dispute management or FB03 for viewing document details in FI.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user has the necessary permissions to view and manage disputes and payments in the system.
  Training: If this error is common in your organization, consider providing training to users on how to handle disputes and payments effectively.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.