How To Fix CRM_IC_APPL_UI_EI003 - TREX exception &1 in knowledge search

CRM_IC_APPL_UI_EI003 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 003

• Message text: TREX exception &1 in knowledge search

What causes this issue?

The search service has received exception &V1& from TREX.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Inform your system administrator.

Procedure for System Administrators

Check the TREX server and, in Customizing for the <LS>Software Agent
Framework</>, check:
Knowledge base settings in <DS:SIMG.CRM_IIA_005>Name and Configure
Knowledge Base</>
Application settings in <DS:SIMG.CRM_IIA_009>Configure Application</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI003 - TREX exception &1 in knowledge search ?

  The SAP error message CRM_IC_APPL_UI_EI003, which indicates a TREX (Text Retrieval and Extraction) exception, typically occurs in the context of the SAP CRM (Customer Relationship Management) system when there is an issue with the knowledge search functionality. This error can arise due to various reasons related to the TREX system, which is responsible for indexing and searching text data.
  Causes:
  
  TREX 
  Configuration Issues: Incorrect or incomplete configuration of the TREX system can lead to exceptions.
  Indexing Problems: If the TREX index is not updated or is corrupted, it may cause search queries to fail.
  Network Issues: Connectivity problems between the SAP system and the TREX server can lead to this error.
  Resource Limitations: Insufficient memory or CPU resources on the TREX server can cause it to fail to process requests.
  Version Compatibility: Incompatibility between the SAP CRM version and the TREX version can also lead to errors.
  
  Solutions:
  
  Check TREX Configuration: Ensure that the TREX system is properly