How To Fix CRM_IC_APPL_UI_EI003 - TREX exception &1 in knowledge search

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 003

• Message text: TREX exception &1 in knowledge search

What causes this issue?

The search service has received exception &V1& from TREX.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Inform your system administrator.

Procedure for System Administrators

Check the TREX server and, in Customizing for the <LS>Software Agent
Framework</>, check:
Knowledge base settings in <DS:SIMG.CRM_IIA_005>Name and Configure
Knowledge Base</>
Application settings in <DS:SIMG.CRM_IIA_009>Configure Application</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI003 - TREX exception &1 in knowledge search ?

  The SAP error message CRM_IC_APPL_UI_EI003, which indicates a TREX (Text Retrieval and Extraction) exception, typically occurs in the context of the SAP CRM (Customer Relationship Management) system when there is an issue with the knowledge search functionality. This error can arise due to various reasons related to the TREX system, which is responsible for indexing and searching text data.
  Causes:
  
  TREX Configuration Issues: Incorrect or incomplete configuration of the TREX system can lead to exceptions.
  Indexing Problems: If the TREX index is not updated or is corrupted, it may cause search queries to fail.
  Network Issues: Connectivity problems between the SAP system and the TREX server can lead to this error.
  Resource Limitations: Insufficient memory or CPU resources on the TREX server can cause it to fail to process requests.
  Version Compatibility: Incompatibility between the SAP CRM version and the TREX version can also lead to errors.
  
  Solutions:
  
  Check TREX Configuration: Ensure that the TREX system is properly configured. Review the settings in the TREX administration tool.
  Rebuild Indexes: If the indexes are corrupted, you may need to rebuild them. This can be done through the TREX administration interface.
  Monitor System Resources: Check the resource usage on the TREX server. If resources are low, consider increasing them or optimizing the server.
  Network Connectivity: Verify that there are no network issues between the SAP system and the TREX server. Ensure that the TREX server is reachable.
  Check Logs: Review the TREX logs for any specific error messages that can provide more insight into the issue.
  Update Software: Ensure that both SAP CRM and TREX are updated to compatible versions. Check for any patches or updates that may resolve known issues.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error.
  
  Related Information:
  
  TREX Administration: Familiarize yourself with the TREX administration tools and logs to better understand and troubleshoot issues.
  SAP Community: Engage with the SAP Community forums for insights and solutions shared by other users who may have encountered similar issues.
  Documentation: Refer to the official SAP documentation for both CRM and TREX for detailed configuration and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.