How To Fix CRM_IC_APPL_UI_EI002 - No results were found for your search

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 002

• Message text: No results were found for your search

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI002 - No results were found for your search ?

  The SAP error message CRM_IC_APPL_UI_EI002 ("No results were found for your search") typically occurs in the SAP CRM Interaction Center (IC) when a user performs a search query that does not return any results. This can happen for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Causes:
  
  Search Criteria: The search criteria entered may be too restrictive or incorrect, leading to no matching records.
  Data Availability: There may be no data available in the system that meets the search criteria.
  Authorization Issues: The user may not have the necessary authorizations to view certain records.
  System Configuration: There may be issues with the configuration of the search functionality or the underlying data model.
  Indexing Issues: If the data is not properly indexed, it may not be retrievable through the search function.
  
  Solutions:
  
  Review Search Criteria: Check the search parameters you are using. Try broadening the criteria or using different keywords to see if results appear.
  Check Data Availability: Ensure that there is data in the system that should match your search criteria. You can do this by checking the relevant tables or using different search methods.
  Authorization Check: Verify that you have the necessary permissions to access the data you are trying to retrieve. Consult with your system administrator if needed.
  Configuration Review: If you have access, review the configuration settings for the search functionality in the CRM system. Ensure that the search is set up correctly.
  Re-indexing: If you suspect that indexing issues are causing the problem, you may need to re-index the relevant data. This typically requires administrative access.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific version of your SAP CRM system for any known issues or additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying these solutions, it may be beneficial to contact SAP support for further assistance.