How To Fix CRM_IC_APPL_UI_EI001 - Search HTTP communication error; check network setting or Java server

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 001

• Message text: Search HTTP communication error; check network setting or Java server

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI001 - Search HTTP communication error; check network setting or Java server ?

  The SAP error message CRM_IC_APPL_UI_EI001 indicates that there is an HTTP communication error in the SAP CRM Interaction Center (IC) application. This error typically arises when there are issues with network settings or the Java server that is responsible for handling the communication.
  Causes:
  
  Network Issues: There may be network connectivity problems between the client and the server, such as firewall restrictions, DNS issues, or incorrect proxy settings.
  Java Server Issues: The Java server (e.g., SAP Web Dispatcher or SAP Java Application Server) may not be running, may be misconfigured, or may have encountered an error.
  Configuration Errors: Incorrect configuration settings in the SAP CRM system or the Java server can lead to communication failures.
  Browser Issues: Sometimes, the browser settings or cache can interfere with the communication process.
  SSL/TLS Issues: If SSL/TLS is being used, there may be certificate issues or misconfigurations.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the client can reach the server by pinging the server's IP address or hostname.
  Verify that there are no firewall rules blocking the communication.
  Check proxy settings if applicable.
  
  
  
  Verify Java Server Status:
  
  Check if the Java server is up and running. You can do this by accessing the server's management console or logs.
  Restart the Java server if necessary.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP CRM system and ensure they are correct.
  Review the settings in the SAP Web Dispatcher or Java Application Server for any misconfigurations.
  
  
  
  Clear Browser Cache:
  
  Clear the browser cache and cookies, and try accessing the application again.
  Test with a different browser to rule out browser-specific issues.
  
  
  
  Check SSL/TLS Configuration:
  
  If using SSL/TLS, ensure that the certificates are valid and properly configured.
  Check for any SSL-related errors in the server logs.
  
  
  
  Review Logs:
  
  Check the application logs on both the client and server sides for any additional error messages that may provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  Documentation: Review the official SAP documentation for the CRM Interaction Center for any specific configuration or troubleshooting guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_IC_APPL_UI_EI001 error.