How To Fix CRM_IC_APPL_UI_EI000 - Search HTTP destination error; check HTTP setting in transaction SM59

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 000

• Message text: Search HTTP destination error; check HTTP setting in transaction SM59

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI000 - Search HTTP destination error; check HTTP setting in transaction SM59 ?

  The SAP error message CRM_IC_APPL_UI_EI000 indicates that there is an issue with the HTTP destination settings in the SAP system, specifically when trying to access the Internet Communication Framework (ICF) for the CRM Interaction Center. This error typically arises when the system cannot establish a connection to the specified HTTP destination.
  Cause:
  
  Incorrect HTTP Destination Configuration: The HTTP destination may not be configured correctly in transaction SM59.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the specified destination.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the HTTP destination.
  Service Not Running: The service that the HTTP destination points to may not be running or may be down.
  SSL Issues: If the destination uses HTTPS, there may be issues with SSL certificates or configurations.
  
  Solution:
  
  
  Check HTTP Destination in SM59:
  
  Go to transaction SM59.
  Locate the HTTP destination that is causing the issue.
  Verify that the settings (such as the target host, port, and path) are correct.
  Test the connection using the "Connection Test" button to see if it succeeds.
  
  
  
  Network Connectivity:
  
  Ensure that the SAP system can reach the target server. You can use tools like ping or telnet to check connectivity to the host and port.
  
  
  
  Firewall Settings:
  
  Check if there are any firewall rules that might be blocking the connection to the HTTP destination. Ensure that the necessary ports are open.
  
  
  
  Service Availability:
  
  Verify that the service you are trying to reach is up and running. You can do this by accessing the service directly through a web browser or using tools like curl.
  
  
  
  SSL Configuration:
  
  If using HTTPS, ensure that the SSL certificates are correctly installed and trusted by the SAP system. You may need to import the server's SSL certificate into the SAP trust store.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) for any additional error messages that might provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for any additional troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  Transaction SM59: This transaction is used to configure and manage RFC (Remote Function Call) destinations, including HTTP destinations.
  Transaction SLG1: This transaction is used to view application logs, which can provide more details about errors occurring in the system.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the error message.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_IC_APPL_UI_EI000 error.