How To Fix CRM_IC_APPL_UI_CM018 - Invalid document name; cannot contain special characters such as /\?:*|'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CM - Content management message class

• Message number: 018

• Message text: Invalid document name; cannot contain special characters such as /\?:*|'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CM018 - Invalid document name; cannot contain special characters such as /\?:*|' ?

  The SAP error message CRM_IC_APPL_UI_CM018 indicates that there is an issue with the document name you are trying to use in the SAP CRM Interaction Center (IC). Specifically, the error states that the document name is invalid because it contains special characters that are not allowed. The special characters mentioned in the error message include: /, \, ?, :, *, |, and '.
  Cause:
  The error occurs when a user attempts to create or save a document with a name that includes one or more of the restricted special characters. These characters are not permitted in document names due to system constraints and can lead to issues with file handling and data integrity.
  Solution:
  To resolve this error, you should:
  
  
  Check the Document Name: Review the document name you are trying to use and ensure that it does not contain any of the special characters listed in the error message.
  
  
  Rename the Document: If the document name includes any of the restricted characters, rename the document using only valid characters. Valid characters typically include letters (A-Z, a-z), numbers (0-9), and some punctuation marks (like underscores _ or hyphens -).
  
  
  Test the Changes: After renaming the document, try to save or create the document again to see if the error persists.
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help files for guidelines on naming conventions and restrictions within the SAP CRM system.
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or updates regarding this error message.
  User Training: Ensure that users are trained on the naming conventions and restrictions to prevent this error from occurring in the future.
  
  If the problem continues after following these steps, consider reaching out to your SAP support team for further assistance, as there may be additional underlying issues that need to be addressed.