How To Fix CRM_IC_APPL_UI_EI005 - Feedback options missing; inform your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 005

• Message text: Feedback options missing; inform your system administrator

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Maintain the missing feedback options in Customizing for the
<LS>Software Agent Framework</> in <DS:SIMG.CRM_IIA_005>Name and
Configure Knowledge Base</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI005 - Feedback options missing; inform your system administrator ?

  The SAP error message CRM_IC_APPL_UI_EI005 indicates that feedback options are missing in the CRM Interaction Center application. This error typically arises when the system is unable to find the necessary configuration or data related to feedback options that should be available in the user interface.
  Causes:
  
  Missing Configuration: The feedback options may not be configured correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the feedback options.
  Data Inconsistency: There may be inconsistencies or missing entries in the relevant tables that store feedback options.
  System Updates or Changes: Recent updates or changes to the system may have affected the availability of feedback options.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the feedback options are properly configured in the system. This can typically be done in the SAP Customizing Implementation Guide (IMG) under the relevant CRM settings.
  Navigate to the path: Customer Relationship Management -> Interaction Center -> Interaction Center WebClient -> Define Feedback Options.
  
  
  
  Review Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access feedback options. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Data Consistency Check:
  
  Check the relevant database tables (e.g., CRMD_ORDER, CRMD_ORDERADM_H, etc.) to ensure that the feedback options are present and correctly configured.
  You may need to run consistency checks or reports to identify any missing or inconsistent data.
  
  
  
  System Logs and Traces:
  
  Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  If necessary, enable traces to gather more detailed information about the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to the CRM Interaction Center for any known issues or patches that may address this error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message and any relevant details about your system configuration.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  Documentation: Review the official SAP documentation for the CRM Interaction Center for guidance on configuration and troubleshooting.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.