How To Fix CRM_IC_APPL_UI_EI006 - Knowledge base name has not been defined in your logon language

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 006

• Message text: Knowledge base name has not been defined in your logon language

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Ask your system administrator to define the name of the knowledge base
in your logon language.

Procedure for System Administrators

Define the name of the knowledge base in Customizing for the
<LS>Software Agent Framework</> in <DS:SIMG.CRM_IIA_005>Name and
Configure Knowledge Base</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI006 - Knowledge base name has not been defined in your logon language ?

  The SAP error message CRM_IC_APPL_UI_EI006 indicates that the knowledge base name has not been defined in the user's logon language. This typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access knowledge base articles or related functionalities.
  Cause:
  
  Missing Knowledge Base Configuration: The knowledge base may not be configured for the specific logon language of the user.
  Language-Specific Settings: The knowledge base might only be available in certain languages, and if the user’s logon language does not match any of the configured languages, this error can occur.
  User Profile Settings: The user profile may not have the necessary settings or authorizations to access the knowledge base in the specified language.
  
  Solution:
  
  
  Check Knowledge Base Configuration:
  
  Go to the SAP CRM system and check the configuration of the knowledge base. Ensure that it is defined for the user's logon language.
  You can do this by navigating to the relevant customizing settings in the SAP system (transaction SPRO) and checking the knowledge base settings.
  
  
  
  Define Knowledge Base for Logon Language:
  
  If the knowledge base is not defined for the user's logon language, you may need to create or modify the knowledge base entries to include the required language.
  
  
  
  Change User Logon Language:
  
  If possible, change the user’s logon language to one that is supported by the knowledge base. This can be done in the SAP GUI by logging off and selecting a different language at the logon screen.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the knowledge base. This may involve checking roles and profiles assigned to the user.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or additional configuration steps that can resolve issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, SU01 for user management, and SICF for service activation.
  Documentation: Refer to the SAP Help Portal for documentation on configuring knowledge bases in SAP CRM.
  User Training: Ensure that users are trained on how to access and utilize the knowledge base effectively, including understanding language settings.
  
  By following these steps, you should be able to resolve the error message CRM_IC_APPL_UI_EI006 and ensure that the knowledge base is accessible in the desired language.