How To Fix CRM_IC_APPL_UI_EI006 - Knowledge base name has not been defined in your logon language

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 006

• Message text: Knowledge base name has not been defined in your logon language

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Ask your system administrator to define the name of the knowledge base
in your logon language.

Procedure for System Administrators

Define the name of the knowledge base in Customizing for the
<LS>Software Agent Framework</> in <DS:SIMG.CRM_IIA_005>Name and
Configure Knowledge Base</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI006 - Knowledge base name has not been defined in your logon language ?

  The SAP error message CRM_IC_APPL_UI_EI006 indicates that the knowledge base name has not been defined in the user's logon language. This typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access knowledge base articles or related functionalities.
  
  Cause:
  
  Missing Knowledge Base Configuration: The knowledge base may not be configured for the specific logon language of the user.
  Language-Specific Settings: The knowledge base might only be available in certain languages, and if the user’s logon language does not match any of the configured languages, this error can occur.
  User Profile Settings: The user profile may not have the necessary settings or authorizations to access the knowledge base in the specified language.
  
  
  Solution:
  
  
  Check Knowledge Base Configuration:
  
  Go to the SAP CRM system and check the configuration of the knowledge base. Ensure that it is defined for the user's logon language.
  You can do this by navigating to the relevant customizing settings in the SAP