How To Fix CRM_IC_APPL_UI_CHMSG208 - BSP session was not started with PROXY/LOGON

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 208

• Message text: BSP session was not started with PROXY/LOGON

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG208 - BSP session was not started with PROXY/LOGON ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG208 BSP session was not started with PROXY/LOGON" typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the Internet Communication Framework (ICF) and Business Server Pages (BSP). This error indicates that the BSP application session was not initiated correctly, which can lead to issues in accessing the CRM functionalities.
  Cause:
  
  Session Initialization: The error usually arises when the BSP application is not started with the correct session parameters, specifically the PROXY or LOGON parameters. This can happen if the user is trying to access the application without proper authentication or session management.
  Configuration Issues: There may be misconfigurations in the BSP application settings or the ICF settings that prevent the session from being established correctly.
  User Authorization: The user may not have the necessary authorizations to access the BSP application, leading to session initialization failures.
  Browser Issues: Sometimes, browser settings or cache issues can interfere with the proper initialization of the session.
  
  Solution:
  
  Check URL: Ensure that the URL used to access the BSP application is correct and includes the necessary parameters for session initialization.
  Session Parameters: Verify that the session is being started with the correct parameters. If you are using a custom URL, make sure it includes the PROXY or LOGON parameters as required.
  User Authorization: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the BSP application.
  BSP Application Configuration: Review the configuration of the BSP application in transaction SE80 or SE41 to ensure that it is set up correctly.
  ICF Configuration: Check the ICF settings in transaction SICF to ensure that the service is activated and configured properly.
  Clear Browser Cache: Clear the browser cache and cookies, or try accessing the application in a different browser or in incognito mode to rule out browser-related issues.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator), SICF (Maintain Services), and SU01 (User Maintenance) for checking configurations and authorizations.
  SAP Documentation: Refer to SAP Help documentation for detailed information on BSP applications and session management.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or CRM support team for further investigation and assistance.