How To Fix CRM_IC_APPL_UI_CHMSG209 - SAPphone BSP session does not have session-encoded URL

CRM_IC_APPL_UI_CHMSG209 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 209

• Message text: SAPphone BSP session does not have session-encoded URL

Self-Explanatory Message

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CRM_IC_APPL_UI_CHMSG209 - Details

• The SAP error message CRM_IC_APPL_UI_CHMSG209 indicates that there is an issue with the SAPphone BSP (Business Server Pages) session not having a session-encoded URL. This error typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when dealing with the interaction center (IC) and its integration with telephony systems.
  
  Cause:
  The error can be caused by several factors, including:
  
  Session Management Issues: The session may not be properly initialized or maintained, leading to the absence of a session-encoded URL.
  Configuration Problems: Incorrect configuration settings in the SAP CRM or the telephony integration settings can lead to this error.
  Browser or Network Issues: Sometimes, browser settings or network issues can interfere with the proper handling of session URLs.
  BSP Application Errors: There may be issues within the BSP application itself that prevent it from generating the session-encoded URL correctly.
  
  
  Solution:
  To resolve the error, you can try the following steps:
  
  
  Check Session Initialization:
  
  Ensure that the session is