How To Fix CRM_IC_APPL_UI_CHMSG132 - Pushing business process cannot be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 132

• Message text: Pushing business process cannot be locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG132 - Pushing business process cannot be locked ?

  The SAP error message CRM_IC_APPL_UI_CHMSG132 with the description "Pushing business process cannot be locked" typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the Interaction Center (IC) applications. This error indicates that there is an issue with locking the business process that is being pushed to the user interface.
  Causes:
  
  Concurrency Issues: The error may arise when multiple users or processes are trying to access or modify the same business process simultaneously, leading to a locking conflict.
  System Performance: If the system is under heavy load, it may not be able to lock the business process in a timely manner.
  Configuration Issues: Incorrect configuration settings in the CRM system or the Interaction Center can lead to locking problems.
  Database Locks: There may be existing locks in the database that prevent the business process from being locked for the current operation.
  
  Solutions:
  
  Check for Concurrent Users: Verify if multiple users are trying to access the same business process. If so, coordinate with users to avoid conflicts.
  System Performance Monitoring: Monitor the system performance and check for any bottlenecks. If the system is slow, consider optimizing performance or increasing resources.
  Review Configuration: Check the configuration settings related to the Interaction Center and business processes. Ensure that they are set up correctly.
  Database Lock Analysis: Use transaction codes like SM12 to check for existing locks in the database. If you find locks that are no longer needed, you may need to release them.
  Restart the Application: Sometimes, simply restarting the application or the session can resolve temporary locking issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view and manage locks), SM21 (to check system logs), and ST22 (to analyze dumps) for troubleshooting.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.