How To Fix CRM_IC_APPL_UI_CHMSG131 - Pushing business processs status cannot be set

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 131

• Message text: Pushing business processs status cannot be set

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG131 - Pushing business processs status cannot be set ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG131: Pushing business process status cannot be set" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with business processes and their statuses in the Interaction Center (IC).
  Cause:
  This error can arise due to several reasons, including:
  
  
  Incorrect Status Configuration: The status you are trying to set may not be valid for the current business process or may not be configured correctly in the system.
  
  
  Authorization Issues: The user may not have the necessary authorizations to change the status of the business process.
  
  
  Business Process Logic: There may be business logic or rules defined in the system that prevent the status from being changed under certain conditions.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database or inconsistencies in the application.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Status Configuration:
  
  Verify that the status you are trying to set is valid for the specific business process. You can do this by checking the configuration in the SAP Customizing Implementation Guide (IMG) under CRM > Basic Functions > Business Process Management > Define Business Process Status.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to change the status. You can check this in the user roles and authorizations assigned to the user.
  
  
  
  Examine Business Process Logic:
  
  Review any business rules or logic that may be preventing the status change. This may involve checking custom code or configurations that dictate how statuses can be changed.
  
  
  
  Check for Technical Issues:
  
  Look for any technical issues in the system. This may involve checking system logs (transaction SLG1) for any related error messages or warnings that could provide more context.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this specific error message for any additional insights or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. They may provide patches or additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing business transactions in CRM.
  SAP Notes: Search for SAP Notes related to CRM and business process status issues, as they may contain specific fixes or workarounds.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.