How To Fix CRM_IC_APPL_UI_CHMSG047 - Chat line &1 subscription was ended; reason: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 047

• Message text: Chat line &1 subscription was ended; reason: &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG047 - Chat line &1 subscription was ended; reason: &2 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG047 indicates that a chat line subscription has ended, and it provides two parameters: &1 (the chat line identifier) and &2 (the reason for the subscription ending). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when using the Interaction Center (IC) for handling customer interactions, including chat sessions.
  
  Cause:
  The error can be caused by several factors, including:
  
  Timeout: The chat session may have timed out due to inactivity.
  User Action: The user may have manually ended the chat session.
  System Configuration: There may be configuration settings in the SAP system that dictate how long a chat session can remain active.
  Network Issues: Connectivity problems could lead to the chat session being terminated unexpectedly.
  Server Issues: Problems with the SAP server or application server could also lead to session terminations.
  
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Session Timeout Settings: Review the configuration settings for chat sessions in