How To Fix CRM_IC_APPL_UI_CHMSG047 - Chat line &1 subscription was ended; reason: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 047

• Message text: Chat line &1 subscription was ended; reason: &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG047 - Chat line &1 subscription was ended; reason: &2 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG047 indicates that a chat line subscription has ended, and it provides two parameters: &1 (the chat line identifier) and &2 (the reason for the subscription ending). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when using the Interaction Center (IC) for handling customer interactions, including chat sessions.
  Cause:
  The error can be caused by several factors, including:
  
  Timeout: The chat session may have timed out due to inactivity.
  User Action: The user may have manually ended the chat session.
  System Configuration: There may be configuration settings in the SAP system that dictate how long a chat session can remain active.
  Network Issues: Connectivity problems could lead to the chat session being terminated unexpectedly.
  Server Issues: Problems with the SAP server or application server could also lead to session terminations.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Session Timeout Settings: Review the configuration settings for chat sessions in the SAP system. Adjust the timeout settings if necessary to allow for longer sessions.
  
  
  User Training: Ensure that users are aware of how to properly manage chat sessions and avoid accidental terminations.
  
  
  Network Stability: Investigate any network issues that may be causing interruptions in the chat service. Ensure that the network is stable and that there are no firewalls or security settings blocking the chat service.
  
  
  Monitor Server Performance: Check the performance of the SAP application server. Look for any logs or alerts that might indicate server issues that could affect chat sessions.
  
  
  Review Logs: Check the application logs for any additional error messages or warnings that could provide more context about why the chat line subscription ended.
  
  
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to chat functionality in CRM.
  Documentation: Review the official SAP documentation for CRM Interaction Center to understand the expected behavior of chat sessions and any configuration options available.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_UI_CHMSG047 error message.