How To Fix CRM_IC_APPL_UI_CHMSG049 - Cannot transfer because the contact handle was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 049

• Message text: Cannot transfer because the contact handle was not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG049 - Cannot transfer because the contact handle was not found ?

  The SAP error message CRM_IC_APPL_UI_CHMSG049 indicates that there is an issue with transferring data in the SAP CRM system, specifically related to a contact handle that cannot be found. This error typically occurs in the context of the Interaction Center (IC) when trying to process a transaction or transfer a contact.
  
  Cause:
  
  Missing Contact Handle: The most common cause of this error is that the contact handle (which is a unique identifier for a contact in the CRM system) is either missing or not correctly initialized in the session.
  Session Issues: If the session has expired or if there are issues with the user session, it may lead to the inability to find the contact handle.
  Data Consistency: There may be inconsistencies in the data, such as the contact not being properly created or linked to the transaction.
  Authorization Issues: The user may not have the necessary authorizations to access the contact data.
  
  
  Solution:
  
  Check Contact Handle: