How To Fix CRM_IC_APPL_UI_CHMSG049 - Cannot transfer because the contact handle was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 049

• Message text: Cannot transfer because the contact handle was not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG049 - Cannot transfer because the contact handle was not found ?

  The SAP error message CRM_IC_APPL_UI_CHMSG049 indicates that there is an issue with transferring data in the SAP CRM system, specifically related to a contact handle that cannot be found. This error typically occurs in the context of the Interaction Center (IC) when trying to process a transaction or transfer a contact.
  Cause:
  
  Missing Contact Handle: The most common cause of this error is that the contact handle (which is a unique identifier for a contact in the CRM system) is either missing or not correctly initialized in the session.
  Session Issues: If the session has expired or if there are issues with the user session, it may lead to the inability to find the contact handle.
  Data Consistency: There may be inconsistencies in the data, such as the contact not being properly created or linked to the transaction.
  Authorization Issues: The user may not have the necessary authorizations to access the contact data.
  
  Solution:
  
  Check Contact Handle: Ensure that the contact handle is correctly initialized and available in the session. You can do this by checking the relevant transaction or screen where the error occurred.
  Session Refresh: Try refreshing the session or logging out and back into the system to reset any session-related issues.
  Data Verification: Verify that the contact exists in the system and that all necessary data is correctly populated. You can check this in the CRM master data.
  Authorization Check: Ensure that the user has the necessary authorizations to access and manipulate contact data. This may involve checking roles and permissions in the user profile.
  Debugging: If the issue persists, consider using the SAP debugger to trace the execution and identify where the contact handle is being lost or not found.
  Consult Documentation: Refer to SAP notes or documentation related to the specific version of your CRM system for any known issues or patches that may address this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. You can search for the error message number or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing orders or BP for business partners, to ensure that you are navigating the system correctly.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be necessary to involve your SAP support team or consult with an SAP expert for further assistance.