How To Fix CRM_IC_APPL_UI_CHMSG045 - Chat session changed and cannot be processed because it was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 045

• Message text: Chat session changed and cannot be processed because it was not found

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG045 - Chat session changed and cannot be processed because it was not found ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG045: Chat session changed and cannot be processed because it was not found" typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with chat sessions in the Interaction Center (IC). This error indicates that the system is unable to find the chat session that the user is trying to access or process, which can happen for several reasons.
  Causes:
  
  Session Timeout: The chat session may have timed out due to inactivity, leading to the session being terminated.
  Session Expiry: The chat session may have been closed or expired by the other party (e.g., the customer or agent).
  Network Issues: Connectivity problems may have caused the session to be lost or not properly registered in the system.
  User Navigation: If the user navigates away from the chat session or refreshes the page, it may lead to the session being lost.
  System Configuration: There may be issues with the configuration