How To Fix CRM_IC_APPL_UI_CHMSG045 - Chat session changed and cannot be processed because it was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 045

• Message text: Chat session changed and cannot be processed because it was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG045 - Chat session changed and cannot be processed because it was not found ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG045: Chat session changed and cannot be processed because it was not found" typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with chat sessions in the Interaction Center (IC). This error indicates that the system is unable to find the chat session that the user is trying to access or process, which can happen for several reasons.
  Causes:
  
  Session Timeout: The chat session may have timed out due to inactivity, leading to the session being terminated.
  Session Expiry: The chat session may have been closed or expired by the other party (e.g., the customer or agent).
  Network Issues: Connectivity problems may have caused the session to be lost or not properly registered in the system.
  User Navigation: If the user navigates away from the chat session or refreshes the page, it may lead to the session being lost.
  System Configuration: There may be issues with the configuration of the chat application or the CRM system itself.
  
  Solutions:
  
  Refresh the Session: Try refreshing the chat interface or reloading the CRM application to see if the session can be re-established.
  Reinitiate the Chat: If the session is lost, the user may need to start a new chat session with the customer.
  Check Network Connectivity: Ensure that there are no network issues affecting the connection to the SAP system.
  Review Session Timeout Settings: Check the configuration settings for session timeouts in the SAP system and adjust them if necessary to allow for longer sessions.
  Consult Logs: Review system logs for any errors or warnings that may provide more context about why the session was lost.
  Contact Support: If the issue persists, it may be necessary to contact SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for the Interaction Center and chat functionalities to ensure proper usage and configuration.
  User Training: Ensure that users are trained on how to properly manage chat sessions to avoid common pitfalls that lead to session loss.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_UI_CHMSG045 error message.