How To Fix CRM_IC_APPL_UI_CHMSG046 - Chat session deleted but cannot be processed because it was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 046

• Message text: Chat session deleted but cannot be processed because it was not found

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG046 - Chat session deleted but cannot be processed because it was not found ?

  The SAP error message CRM_IC_APPL_UI_CHMSG046 indicates that a chat session has been deleted but cannot be processed because it was not found in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with chat functionalities, particularly in the Interaction Center (IC).
  
  Cause:
  
  Session Timeout: The chat session may have timed out due to inactivity, leading to its deletion.
  User Action: The user may have manually closed or deleted the chat session before the system could process it.
  System Synchronization Issues: There may be a delay or issue in the synchronization between the chat client and the SAP backend, causing the system to reference a session that no longer exists.
  Database Issues: There could be issues with the database where the session information is stored, leading to inconsistencies.
  
  
  Solution:
  
  Refresh the Session: Try refreshing the chat interface or logging out and back into the system to re-establish a valid session.
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