How To Fix CRM_IC_APPL_UI_CHMSG046 - Chat session deleted but cannot be processed because it was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 046

• Message text: Chat session deleted but cannot be processed because it was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG046 - Chat session deleted but cannot be processed because it was not found ?

  The SAP error message CRM_IC_APPL_UI_CHMSG046 indicates that a chat session has been deleted but cannot be processed because it was not found in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with chat functionalities, particularly in the Interaction Center (IC).
  Cause:
  
  Session Timeout: The chat session may have timed out due to inactivity, leading to its deletion.
  User Action: The user may have manually closed or deleted the chat session before the system could process it.
  System Synchronization Issues: There may be a delay or issue in the synchronization between the chat client and the SAP backend, causing the system to reference a session that no longer exists.
  Database Issues: There could be issues with the database where the session information is stored, leading to inconsistencies.
  
  Solution:
  
  Refresh the Session: Try refreshing the chat interface or logging out and back into the system to re-establish a valid session.
  Check Session Management: Ensure that session management settings are correctly configured in the SAP system to prevent premature session deletions.
  Review Logs: Check the application logs for any additional error messages or warnings that could provide more context about the issue.
  Database Consistency Check: If you suspect database issues, perform a consistency check on the relevant tables to ensure that session data is correctly maintained.
  Update SAP Notes: Check for any relevant SAP Notes or patches that address known issues with chat sessions in your version of SAP CRM.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  SAP CRM Documentation: Review the official SAP documentation for CRM and Interaction Center for best practices on managing chat sessions.
  User Training: Ensure that users are trained on how to properly manage chat sessions to avoid accidental deletions.
  System Configuration: Regularly review and update system configurations related to chat functionalities to align with business processes and user needs.
  
  By following these steps, you should be able to address the error and minimize its occurrence in the future.