How To Fix CRM_IC_APPL_UI_BPID021 - Partner function for &1 has been set to 'empty'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 021

• Message text: Partner function for &1 has been set to 'empty'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BPID021 - Partner function for &1 has been set to 'empty' ?

  The SAP error message CRM_IC_APPL_UI_BPID021 indicates that a partner function for a business partner (BP) has been set to 'empty'. This typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with business partner data in the Interaction Center (IC).
  Cause:
  
  Missing Partner Function Assignment: The partner function for the specified business partner is not assigned or is incorrectly configured.
  Data Inconsistency: There may be inconsistencies in the business partner data, such as missing mandatory fields or incorrect settings.
  Configuration Issues: The partner function may not be properly configured in the system settings, leading to it being recognized as 'empty'.
  User Input Error: During data entry or processing, the user may have inadvertently left the partner function field blank.
  
  Solution:
  
  
  Check Business Partner Configuration:
  
  Navigate to the business partner transaction (e.g., BP transaction code).
  Verify that the partner function is correctly assigned to the business partner in question.
  Ensure that all required fields for the partner function are filled out.
  
  
  
  Review Partner Function Settings:
  
  Go to the customizing settings for partner functions in the CRM system.
  Ensure that the partner function is defined and active in the system.
  
  
  
  Data Consistency Check:
  
  Run a consistency check on the business partner data to identify any discrepancies.
  Use transaction codes like BP or CRMD_ORDER to review and correct any inconsistencies.
  
  
  
  User Training:
  
  If the issue is due to user input errors, consider providing training or guidelines on how to correctly enter partner function data.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the application to identify where the partner function is being set to 'empty' and why.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (CRM Order Management), and CRMD_ORDERADM_H (CRM Order Administration).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation on business partner management and partner functions for further insights.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for more specialized assistance.