How To Fix CRM_IC_APPL_UI_BPID021 - Partner function for &1 has been set to 'empty'

CRM_IC_APPL_UI_BPID021 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 021

• Message text: Partner function for &1 has been set to 'empty'

Self-Explanatory Message

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CRM_IC_APPL_UI_BPID021 - Details

• The SAP error message CRM_IC_APPL_UI_BPID021 indicates that a partner function for a business partner (BP) has been set to 'empty'. This typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with business partner data in the Interaction Center (IC).
  
  Cause:
  
  Missing Partner Function Assignment: The partner function for the specified business partner is not assigned or is incorrectly configured.
  Data Inconsistency: There may be inconsistencies in the business partner data, such as missing mandatory fields or incorrect settings.
  
  Configuration Issues: The partner function may not be properly configured in the system settings, leading to it being recognized as 'empty'.
  User Input Error: During data entry or processing, the user may have inadvertently left the partner function field blank.
  
  
  Solution:
  
  
  Check Business Partner Configuration:
  
  Navigate to the business partner transaction (e.g., BP transaction code).
  Verify that the partner function is correctly assigned to the business partner in question.
  Ensure that all required fields for