How To Fix CRM_IC_APPL_UI_BPID020 - Multiple accounts were found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 020

• Message text: Multiple accounts were found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BPID020 - Multiple accounts were found ?

  The SAP error message CRM_IC_APPL_UI_BPID020 indicates that multiple business partner accounts were found when the system expected only one. This typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with business partner (BP) data.
  Cause:
  
  
  Duplicate Business Partners: The most common cause of this error is that there are multiple business partner records that match the search criteria. This can happen if the same customer or vendor has been entered into the system multiple times, possibly with slight variations in the data (e.g., different names, addresses, or identifiers).
  
  
  Search Criteria: The search criteria used to retrieve the business partner may be too broad, leading to multiple matches.
  
  
  Data Consistency Issues: There may be inconsistencies in the data, such as different formats or missing information, which can lead to multiple records being returned.
  
  
  Solution:
  
  
  Refine Search Criteria: Modify the search criteria to be more specific. This can help narrow down the results to a single business partner.
  
  
  Check for Duplicates: Use the transaction code BP (Business Partner) to search for existing business partners. Look for duplicates and assess whether they can be merged or if one should be deleted.
  
  
  Data Cleanup: If duplicates are found, consider cleaning up the data. This may involve merging records or deleting unnecessary duplicates. Ensure that all relevant data is preserved.
  
  
  Consult with Data Management: If you are unsure about how to handle duplicates or if there are many records, consult with your data management or CRM team for guidance on best practices for managing business partner data.
  
  
  System Configuration: In some cases, the system configuration may need to be reviewed to ensure that it is set up correctly to handle business partner data. This may involve checking settings related to business partner roles and relationships.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners, CRMD_ORDER for managing CRM orders, and SE16N for data table checks.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  
  
  Documentation: Review SAP documentation related to business partner management in CRM for best practices and guidelines.
  
  
  User Training: Ensure that users are trained on how to properly enter and manage business partner data to minimize the occurrence of duplicates.
  
  
  By following these steps, you should be able to resolve the error and improve the management of business partner data in your SAP CRM system.