How To Fix CRM_IC_APPL_UI_BPID000 - No account information found; Use * to expand your search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 000

• Message text: No account information found; Use * to expand your search criteria

This text is similar to message short text CIC 040

What causes this issue?

No business partners were found when searching for the values
provided in the search fields of the <LS>Identify Customer</> function.

System Response

No business partner master data could be displayed.

How to fix this error?

Change one or more search field values. Consider using an asterisk (*)
in some of the fields.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BPID000 - No account information found; Use * to expand your search criteria ?

  The SAP error message "CRM_IC_APPL_UI_BPID000 No account information found; Use * to expand your search criteria" typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when using the Interaction Center (IC) application. This error indicates that the system could not find any account information based on the search criteria provided.
  Cause:
  
  Narrow Search Criteria: The search criteria you entered may be too specific, leading to no results being returned. For example, if you are searching for a customer by name, and the name is misspelled or does not match exactly, the system will not find any records.
  Data Not Available: There may be no account information available in the system for the criteria you are using. This could be due to data not being entered or the account being inactive.
  Authorization Issues: The user may not have the necessary permissions to view certain accounts, leading to the appearance that no accounts exist.
  System Configuration: There may be issues with the configuration of the CRM system or the underlying database that prevent the retrieval of account information.
  
  Solution:
  
  Expand Search Criteria: As suggested in the error message, try using broader search criteria. For example, use wildcards (like *) to include more potential matches. Instead of searching for an exact name, you could search for part of the name or use a broader category.
  Check Data Entry: Ensure that the account information you are searching for has been correctly entered into the system. Verify that the account exists and is active.
  Review Authorizations: Check if your user role has the necessary permissions to access the account information. If not, contact your system administrator to adjust your access rights.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate any potential configuration or database issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as BP (Business Partner) for managing business partner data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Documentation: Review SAP documentation for the Interaction Center and Business Partner management to understand how to effectively search for accounts and manage data.
  
  By following these steps, you should be able to resolve the error and successfully retrieve the account information you need.