How To Fix CRM_IC_APPL_UI_BDC302 - Transaction cancelled by user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BDC - Business Data Context messages

• Message number: 302

• Message text: Transaction cancelled by user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BDC302 - Transaction cancelled by user ?

  The SAP error message "CRM_IC_APPL_UI_BDC302 Transaction cancelled by user" typically indicates that a user has manually canceled a transaction in the SAP system, often while using the CRM Interaction Center (IC). This can happen for various reasons, and understanding the cause and potential solutions can help in addressing the issue.
  Causes:
  
  User Intervention: The most straightforward cause is that the user intentionally canceled the transaction, possibly due to a mistake or change of mind.
  System Timeout: If the system times out due to inactivity, it may lead to a cancellation of the transaction.
  Session Issues: Problems with the user's session, such as network interruptions or browser issues, can lead to transaction cancellations.
  Authorization Issues: If the user does not have the necessary authorizations to perform certain actions, they may be prompted to cancel the transaction.
  Technical Errors: Bugs or glitches in the SAP system or the specific transaction being executed can also lead to unexpected cancellations.
  
  Solutions:
  
  Check User Actions: Verify if the user indeed canceled the transaction intentionally. If so, provide guidance on the correct process.
  Session Management: Ensure that users are aware of session timeouts and encourage them to save their work frequently.
  Network Stability: Check the network connection to ensure that it is stable and not causing interruptions.
  Authorization Review: Review the user's authorizations to ensure they have the necessary permissions to perform the transaction.
  System Logs: Check the system logs (transaction SLG1) for any related error messages or warnings that could provide more context on the issue.
  Reproduce the Issue: If the problem persists, try to reproduce the issue in a test environment to identify any specific steps that lead to the cancellation.
  Consult SAP Notes: Look for any relevant SAP Notes or updates that might address known issues related to this error message.
  Contact Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the CRM module that may be related to the issue.
  User Training: Provide training for users on how to navigate the CRM Interaction Center effectively to minimize accidental cancellations.
  Documentation: Maintain documentation of common errors and their resolutions to assist users in troubleshooting similar issues in the future.
  
  By understanding the potential causes and implementing the suggested solutions, you can help mitigate the occurrence of the "CRM_IC_APPL_UI_BDC302 Transaction cancelled by user" error in your SAP environment.