How To Fix CRM_IC_APPL_UI_BDC300 - ITS not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BDC - Business Data Context messages

• Message number: 300

• Message text: ITS not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BDC300 - ITS not available ?

  The SAP error message "CRM_IC_APPL_UI_BDC300 ITS not available" typically indicates that the Internet Transaction Server (ITS) is not properly configured or is not available for the CRM Interaction Center (IC) application. This can prevent users from accessing certain functionalities within the CRM system.
  Causes:
  
  ITS Not Installed or Configured: The Internet Transaction Server may not be installed or configured correctly in your SAP environment.
  Service Not Running: The ITS service may not be running, which would prevent access to the web-based applications.
  Network Issues: There may be network connectivity issues preventing access to the ITS.
  Authorization Issues: The user may not have the necessary authorizations to access the ITS.
  Incorrect URL: The URL used to access the ITS may be incorrect or outdated.
  
  Solutions:
  
  
  Check ITS Installation:
  
  Ensure that the Internet Transaction Server is installed on your SAP system. You can check this in the SAP system settings or by consulting your system administrator.
  
  
  
  Verify Configuration:
  
  Check the configuration settings for the ITS in transaction SICF (HTTP Service Hierarchy Maintenance). Ensure that the services related to CRM IC are activated.
  
  
  
  Start ITS Service:
  
  If the ITS service is not running, start it. This can usually be done through the SAP Management Console or by using the command line on the server.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues preventing access to the ITS. You can test connectivity by trying to access the ITS URL directly from a web browser.
  
  
  
  Review Authorizations:
  
  Check the user authorizations to ensure that the user has the necessary permissions to access the ITS and the CRM IC application.
  
  
  
  Correct URL:
  
  Verify that the URL being used to access the ITS is correct. It should point to the correct server and port where the ITS is hosted.
  
  
  
  Check Logs:
  
  Review the logs for the ITS and the SAP system for any error messages that might provide more context on the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the error message for any specific patches or updates that may address the issue.
  Documentation: Refer to the official SAP documentation for the Internet Transaction Server and CRM Interaction Center for detailed configuration and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the "CRM_IC_APPL_UI_BDC300 ITS not available" error in your SAP environment.