How To Fix CRM_IC_APPL_UI_BDC000 - No confirmed customers available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BDC - Business Data Context messages

• Message number: 000

• Message text: No confirmed customers available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BDC000 - No confirmed customers available ?

  The SAP error message "CRM_IC_APPL_UI_BDC000 No confirmed customers available" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when working with the Interaction Center (IC). This error indicates that the system could not find any confirmed customers for the operation you are trying to perform.
  Causes:
  
  No Customer Data: There may be no customers available in the system that meet the criteria for the operation you are trying to perform.
  Incorrect Selection Criteria: The selection criteria used to retrieve customer data may be too restrictive or incorrect.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user may not have the necessary authorizations to view or access customer data.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the retrieval of customer data.
  
  Solutions:
  
  Check Customer Data: Verify that there are confirmed customers in the system. You can do this by checking the customer master data in the CRM.
  Review Selection Criteria: Ensure that the selection criteria you are using to search for customers are correct and not overly restrictive.
  Data Synchronization: If your CRM is integrated with other systems, check for any synchronization issues. Ensure that data is being transferred correctly between systems.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access customer data.
  Configuration Review: Review the configuration settings in the CRM system to ensure that everything is set up correctly for customer data retrieval.
  System Logs: Check the system logs for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like BP (Business Partner) to check the status of customers or CRMD_ORDER to check related orders.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide patches or updates.
  Documentation: Review the SAP documentation for CRM and Interaction Center for any specific configurations or settings that might be relevant to your scenario.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.