How To Fix CRM_IC_APPL_UI_AUTO007 - Clear interaction not possible; object is being created or updated

CRM_IC_APPL_UI_AUTO007 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_AUTO - Message class for IC WC Aut\omotive

• Message number: 007

• Message text: Clear interaction not possible; object is being created or updated

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_AUTO007 - Clear interaction not possible; object is being created or updated ?

  The SAP error message CRM_IC_APPL_UI_AUTO007 indicates that a clear interaction is not possible because the object is currently being created or updated. This typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the Interaction Center (IC).
  
  Cause:
  
  Concurrent Operations: The error usually arises when there is an attempt to clear or close an interaction while another process is still creating or updating the same interaction object. This can happen if multiple users are trying to access or modify the same interaction record simultaneously.
  System Locking: SAP uses locking mechanisms to prevent data inconsistencies. If a record is locked by one user or process, other users will not be able to perform certain actions on that record until the lock is released.
  Long-running Processes: If a process takes too long to complete (e.g., due to network issues or heavy system load), it may lead to this error