How To Fix CRM_IC_APPL_UI_AUTO007 - Clear interaction not possible; object is being created or updated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_AUTO - Message class for IC WC Aut\omotive

• Message number: 007

• Message text: Clear interaction not possible; object is being created or updated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_AUTO007 - Clear interaction not possible; object is being created or updated ?

  The SAP error message CRM_IC_APPL_UI_AUTO007 indicates that a clear interaction is not possible because the object is currently being created or updated. This typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the Interaction Center (IC).
  Cause:
  
  Concurrent Operations: The error usually arises when there is an attempt to clear or close an interaction while another process is still creating or updating the same interaction object. This can happen if multiple users are trying to access or modify the same interaction record simultaneously.
  System Locking: SAP uses locking mechanisms to prevent data inconsistencies. If a record is locked by one user or process, other users will not be able to perform certain actions on that record until the lock is released.
  Long-running Processes: If a process takes too long to complete (e.g., due to network issues or heavy system load), it may lead to this error as the system still considers the object as being in a state of creation or update.
  
  Solution:
  
  Wait and Retry: If the error is due to concurrent access, waiting for a few moments and then retrying the action may resolve the issue. The lock may be released once the other process completes.
  Check for Locks: Use transaction code SM12 to check for any locks on the object. If you find a lock that is no longer needed, you can manually delete it (if you have the necessary authorizations).
  Review Background Jobs: If there are background jobs that might be affecting the interaction object, check their status and ensure they are completed.
  User Coordination: If multiple users are working on the same interaction, coordinate with them to avoid simultaneous updates.
  System Performance: If the issue is related to system performance, consider checking system resources and performance metrics. Address any bottlenecks that may be causing delays in processing.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates that could resolve underlying issues.
  Documentation: Review the SAP CRM documentation for best practices on managing interactions and understanding locking mechanisms.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IC_APPL_UI_AUTO007 error effectively.