How To Fix CRM_IC_APPL_UI_AUTO008 - Session cannot be closed; object is being modified

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_AUTO - Message class for IC WC Aut\omotive

• Message number: 008

• Message text: Session cannot be closed; object is being modified

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_AUTO008 - Session cannot be closed; object is being modified ?

  The SAP error message CRM_IC_APPL_UI_AUTO008 indicates that a session cannot be closed because an object is currently being modified. This typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly when working with the Interaction Center (IC) or when handling business objects like transactions, orders, or customer data.
  Cause:
  
  Active Modifications: The most common cause is that there are unsaved changes or modifications being made to a business object (e.g., a customer interaction, order, or service request) in the current session.
  Multiple Sessions: If you have multiple sessions open and are trying to close one while another session is still modifying the same object, this error can occur.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If an object is locked for editing, you cannot close the session until the lock is released.
  
  Solution:
  
  Save Changes: Ensure that you save any changes made to the object before attempting to close the session. Look for a "Save" button or option in the interface.
  Cancel Modifications: If you do not want to keep the changes, you can cancel the modifications. Look for a "Cancel" or "Back" option to discard changes.
  Check for Other Sessions: If you have multiple sessions open, check if another session is modifying the same object. Close or save changes in that session first.
  Refresh the Session: Sometimes, refreshing the session can help. You can do this by navigating away from the current screen and then returning.
  Log Out and Log In: If the issue persists, logging out of the SAP system and logging back in can sometimes resolve session-related issues.
  Contact Support: If none of the above solutions work, it may be necessary to contact your SAP support team or administrator for further assistance. They can check for any underlying issues or system locks.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing sessions and objects, such as SM12 (to check for locks) or SM21 (to view system logs).
  User Training: Ensure that users are trained on how to properly save and manage their sessions in the SAP CRM environment to minimize the occurrence of this error.
  
  By following these steps, you should be able to resolve the CRM_IC_APPL_UI_AUTO008 error and successfully close your session.