How To Fix CRM_IC_APPL_CLM004 - Call list &1 saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_CLM - Message Class for Call List Management

• Message number: 004

• Message text: Call list &1 saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_CLM004 - Call list &1 saved ?

  The SAP error message CRM_IC_APPL_CLM004, which states "Call list &1 saved," typically indicates that there is an issue related to the call list functionality in the SAP CRM (Customer Relationship Management) system. This message is often associated with the creation or management of call lists in the Interaction Center (IC) or related applications.
  Cause:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect information in the call list.
  Authorization Issues: The user may not have the necessary authorizations to perform actions related to the call list.
  System Configuration: There could be configuration issues in the CRM system that affect how call lists are created or managed.
  Technical Errors: There may be underlying technical issues, such as problems with the database or application server.
  
  Solution:
  
  Check Data: Review the data associated with the call list to ensure that all required fields are filled out correctly and that there are no inconsistencies.
  User Authorizations: Verify that the user has the appropriate authorizations to create and manage call lists. This can be done by checking the user's role and permissions in the SAP system.
  System Configuration: Consult with your SAP Basis or CRM administrator to ensure that the system is configured correctly for call list functionality. This may involve checking settings in the CRM customizing transactions.
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance. They may need to analyze the system logs or perform debugging to identify the root cause.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRM_IC for the Interaction Center.
  SAP Notes: Search for SAP Notes related to CRM call lists or the specific error message in the SAP Support Portal. There may be known issues or patches available.
  Documentation: Review the SAP Help Portal for documentation on call lists and Interaction Center functionalities to ensure proper usage and configuration.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_CLM004 error message.