How To Fix CRM_IC_APPL_CLM005 - Call list &1 is in active state; cannot delete assigned user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_CLM - Message Class for Call List Management

• Message number: 005

• Message text: Call list &1 is in active state; cannot delete assigned user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_CLM005 - Call list &1 is in active state; cannot delete assigned user &2 ?

  The SAP error message CRM_IC_APPL_CLM005 indicates that there is an issue with trying to delete a user from a call list that is currently in an active state. This error typically arises in the context of SAP Customer Relationship Management (CRM) when managing call lists or campaigns.
  Cause:
  The error occurs because the call list (identified by &1) is currently active, meaning that it is in use or has ongoing activities associated with it. As a result, the system does not allow the deletion of an assigned user (identified by &2) from that call list until the call list is no longer active.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Call List Status: Verify the status of the call list. If it is indeed active, you will need to either complete or deactivate the call list before making changes to the assigned users.
  
  
  Complete or Deactivate Call List:
  
  If the call list is still in use, ensure that all activities associated with it are completed.
  If you want to stop using the call list, you can deactivate it. This can usually be done through the CRM interface by navigating to the call list management section and selecting the option to deactivate.
  
  
  
  Remove User After Deactivation: Once the call list is no longer active, you should be able to remove the assigned user without encountering the error.
  
  
  Check for Other Dependencies: Ensure that there are no other dependencies or processes that might be preventing the call list from being deactivated.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you manage call lists, such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to modify call lists and user assignments.
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to this error message. SAP's official documentation can also provide insights into managing call lists effectively.
  
  If the problem persists after following these steps, consider reaching out to your SAP support team for further assistance, as they may have additional tools or insights to help resolve the issue.