How To Fix CRM_IC_APPL_CLM005 - Call list &1 is in active state; cannot delete assigned user &2

CRM_IC_APPL_CLM005 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_CLM - Message Class for Call List Management

• Message number: 005

• Message text: Call list &1 is in active state; cannot delete assigned user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_CLM005 - Call list &1 is in active state; cannot delete assigned user &2 ?

  The SAP error message CRM_IC_APPL_CLM005 indicates that there is an issue with trying to delete a user from a call list that is currently in an active state. This error typically arises in the context of SAP Customer Relationship Management (CRM) when managing call lists or campaigns.
  
  Cause:
  The error occurs because the call list (identified by &1) is currently active, meaning that it is in use or has ongoing activities associated with it. As a result, the system does not allow the deletion of an assigned user (identified by &2) from that call list until the call list is no longer active.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Call List Status: Verify the status of the call list. If it is indeed active, you will need to either complete or deactivate the call list before making changes to the assigned users.
  
  
  Complete or Deactivate Call List:
  
  If the call list is