How To Fix CRM_IC_APPL_CLM006 - Call list set to inactive state; execution mode changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_CLM - Message Class for Call List Management

• Message number: 006

• Message text: Call list set to inactive state; execution mode changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_CLM006 - Call list set to inactive state; execution mode changed ?

  The SAP error message "CRM_IC_APPL_CLM006 Call list set to inactive state; execution mode changed" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with call lists in the Interaction Center (IC). This message indicates that the call list has been set to an inactive state, which can happen for various reasons.
  Causes:
  
  Execution Mode Change: The error often arises when the execution mode of the call list is changed. For example, if the system is switched from a mode that allows active call lists to one that does not, the call list may be deactivated.
  User Actions: A user may have manually changed the status of the call list or the system may have automatically deactivated it due to certain conditions being met (e.g., completion of calls, timeouts).
  System Configuration: There may be configuration settings in the CRM system that dictate how call lists are managed, which could lead to this message if not set correctly.
  Technical Issues: There could be underlying technical issues, such as database locks or connectivity problems, that affect the call list's status.
  
  Solutions:
  
  Check Execution Mode: Verify the current execution mode of the call list. If it has been changed, switch it back to the appropriate mode that allows the call list to be active.
  Review Call List Status: Check the status of the call list in the CRM system. If it is inactive, you may need to reactivate it or create a new call list.
  User Permissions: Ensure that the user has the necessary permissions to manage call lists. Lack of permissions can lead to unexpected behavior.
  System Configuration Review: Review the configuration settings related to call lists in the CRM system. Ensure that they align with the intended use and operational requirements.
  Consult Logs: Check system logs for any additional error messages or warnings that may provide more context about why the call list was set to inactive.
  Restart the Application: Sometimes, simply restarting the CRM application or the Interaction Center can resolve temporary issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to the official SAP documentation for CRM Interaction Center for detailed information on managing call lists and understanding execution modes.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a more complex issue.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_CLM006 error message.